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Spy Alarms has an excellent track record and with growth, comes new opportunities for our dedicated team to expand. We have a number of roles available, including:

Fire & Security Installation and Servicing

Administration and Customer Service

Trainee Positions through our Spy Academy

GET IN TOUCH

Interested in applying for one of our current vacancies?

If you are interested in one of the current job roles available below, you can apply by sending your CV and details to recruitment@spyalarms.co.uk

Orpington/Sidcup

Up to £55,000 plus OTE £61,000

Job Purpose

The Engineering Manager is a newly created role due to the considerable growth of our engineering team.  The Engineering Manager will oversee the management and support of the service engineering team who cover London and the southeast to ensure that we are able to deliver on service and quality.  The position reports to the Operations Director.

Job responsibilities:

  • Managing service engineers on a day-to-day basis
  • Ensuring the service engineers work to the standard as outlined by the business.
  • Support the service admin team with small works quotations.
  • Support Group Service Director/Service Managers with resolving employee relations issues relating to service engineers.
  • Plan and arrange the NSI Technical audits for the service engineers. 
  • Support with recruitment and onboarding of service engineers. 
  • Support the Fleet manager with 6 monthly van/equipment inspections, feeding back any defects for resolution and compliance with safety expectations.  
  • Review and update skill set and training matrix for the service engineers, identifying development areas. 
  • Book training courses within the service engineers’ training budget.
  • Manage and evolve the Spy Academy by supporting the reviewing and updating the training syllabus for our Trainee Engineers. 
  • Booking academy 3rd party training courses with Tavcom, CSL, Pyronix and etc. 
    • Managing the group out of hours on on-call rota
    • Updating the rota every 6/12 months to ensure the shifts are covered.
    • Updating the ARC weekly to ensure accuracy of data.
  • Escalation for the on-call engineer as a point of call and offer support.

Skills and experience:

  • Minimum 5 years’ engineering experience in Fire and security sector.
  • Experience of managing and leading a team
  • Excellent communication skills both verbal and written.
  • Strategic thinking with commercial acumen.
  • Strong organisational and excellent interpersonal skills.
  • Robust, confident, professional, and proactive, agile work ethic with excellent time management.
  • Thorough and methodical attention to detail.
  • Adaptable to change and possess a willingness to embrace new ideas and processes.
  • Commitment to continual personal development. 
  • A full driving licence is essential for the role and the ability to travel, which may require overnight stays.
  • Proficient I.T. skills

Salary and Benefits:

In return, you have the chance to work for a successful, growing NSI gold and BAFE approved company with a great reputation in the fire alarm/security industry.

  • Very Competitive basic salary plus monthly bonus for reaching KPIs
  • Pension
  • Up to 25 days holiday plus bank holidays and attendance bonus of 1 day
  • BUPA Health & Safety and an employee assistance program
  • Career progression opportunities
  • Staff referral scheme
  • Company Sick Pay
  • Rewards & recognition programmes
  • Ongoing training
  • Company events

Standard working hours are 8.30am-5.00pm Monday to Friday.

Please be aware all successful candidates will need a full driving license and will have to undergo relevant security checks by NSSA standards.

Apply now to: Sue Payne, Recruitment Coordinator - recruitment@spyalarms.co.uk

Job Types: Full-time, Permanent

Job Features

Job Type

Permanent

Location

Orpington, Greater London

Orpington/Sidcup Up to £55,000 plus OTE £61,000 Job Purpose The Engineering Manager is a newly created role due to the considerable growth of our engineering team.  The Engineering Manager will...

Posted 4 weeks ago

Orpington

£45,000 - £50,000 + bonus and bens

Company Overview

Spy Alarms are a fast-growing security company based in the Southeast.  It is an exciting time to join Spy Alarms who are experiencing impressive growth. We are already one of the largest privately-owned installers of fire detection and security systems in the Southeast. The Spy group now has 75,000 customers across London and the Southeast. Despite this, our staff continue to value the “family feel” culture that Spy has retained and enjoy working in a flexible, friendly, supportive team environment.

Job Purpose:

We are creating a new position of Head of Customer Service to help us measure and continually improve our customer experience.  The position reports to the Group Service Director.

As our organisation expands, your leadership will extend to a team of Service Managers, mirroring the growth of the business. Your role will require strong interpersonal skills, positivity, exceptional organisational abilities, and a proven track record in people management.

As the Head of Customer Service, your primary responsibility will involve overseeing the customer service efforts of each Service Manager and their respective teams. This includes actively measuring, monitoring, and steering the customer service strategies to ensure alignment with our organisational goals and objectives.

Responsibilities:

  • Team Leadership: Day to day Leading and managing a select team of Service Managers, ensuring they are motivated, trained, and equipped to deliver exceptional service to customers.
  • Setting Service Standards: Establishing and maintaining service standards and protocols to ensure consistency and quality in our customer interactions.
  • Handling Customer Complaints: Addressing customer inquiries, concerns, and complaints in a timely and professional manner, striving to resolve issues to the customer's satisfaction.
  • Monitoring Performance (KPI’s): Monitoring team performance metrics such as response times, resolution rates, customer satisfaction scores, and other key performance indicators (KPIs), and taking corrective actions as needed.
  • Training and Development: Providing ongoing training, coaching, and feedback to our customer service advisors to improve their skills and performance. (Auditing or recorded calls & emails)
  • Process Improvement: Working with the Head of P&P in Identifying areas for process improvement in customer service operations and implementing changes to enhance efficiency and effectiveness.
  • Building Customer Relationships: Building strong relationships with key customers, understanding their needs and preferences, and advocating for their interests within the organization.  (Working with the Priority Desk Manager to achieve this.)
  • Customer Feedback Analysis: Analysing customer feedback, surveys, and data to identify trends, patterns, and areas for improvement in products, services, or processes.
  • Cross-functional Collaboration: Collaborating with other departments such as sales, credit control, Installation, and operations to address customer needs and improve overall customer experience.
  • Help develop a customer retention strategy based on data analysis, customer feedback & staff feedback.
  • Driving a positive Culture, and being a positive role model for the department and our business

Overall, the Head of Customer Service plays a critical role in driving customer satisfaction, loyalty, and retention by ensuring that the customer service team delivers exceptional service and support at every touchpoint.

Skills and Experience:

  • +5 years’ recent experience in a customer service / contact centre management position
  • Excellent customer service skills
  • Excellent communication skills
  • The ability to analyse data, draw conclusions and implement process changes as directed by the results of the data analysis
  • Strong conflict resolution/negotiating skills
  • Coaching and staff training experience
  • Empathy and patience
  • Knowledge/Experience of Microsoft Dynamics 365/NPS is an advantage but not essential
  • Knowledge of the Security Industry/systems is an advantage but not essential

Salary and Benefits:

In return, you have the chance to work for a successful, growing NSI gold and BAFE approved company with a great reputation in the fire alarm/security industry.

  • Competitive basic salary plus bonus
  • Pension
  • Up to 25 days holiday plus bank holidays and attendance bonus of 1 day
  • BUPA Health & Safety and an employee assistance program
  • Career progression opportunities
  • Staff referral scheme
  • Company Sick Pay
  • Rewards & recognition programmes
  • Ongoing training
  • Company events

Standard working hours are 8.30am-5.00pm Monday to Friday.

Please be aware all successful candidates will need a full driving license and will have to undergo relevant security checks by NSSA standards

Job Types: Full-time, Permanent

Apply now by email to Sue Payne, Recruitment Coordinator - recruitment@spyalarms.co.uk

Job Features

Job Type

Permanent

Location

Orpington, Greater London

Orpington £45,000 - £50,000 + bonus and bens Company Overview Spy Alarms are a fast-growing security company based in the Southeast.  It is an exciting time to join Spy Alarms who are experienc...

Customer Service Administrator

Orpington, Kent 

£23,052- £26,000 per annum + commission earnings

Job Purpose

We seek an experienced Customer Service Administrator to join our expanding, established, and successful Service team.

As a key member of the team, you’ll provide first-class customer service dealing with engineers, customers, contracts, orders, and new business enquiries.

You will be performing vital customer support as well as administrative duties including dealing with a high volume of phone calls and emails.  You will be involved in performing basic resets over the phone, scheduling Engineer’s work, assisting with technical queries, maintenance of orders, providing costings, quotes, stock purchasing, and invoicing. 

About you

We are looking for a competent individual who has excellent communication and IT skills. You will be customer focused, articulate, presentable, enthusiastic, well organized, and have great attention to detail. Ideal candidates will come from a fast-paced service provider-based environment.

Responsibilities:

  • Point of contact for customers with queries, complaints, feedback, and requests
  • Ensuring timely and professional responses to all incoming and outgoing email correspondence
  • Diary management of the engineers and allocating of their jobs
  • Providing costings and quotes to customers
  • Quoting and ordering parts for jobs
  • Invoicing
  • Updating systems at all times regarding queries and outcomes
  • Manage own workload

Skills:

  • Being flexible
  • Using initiative
  • Communication and listening
  • Information technology
  • Organisation
  • Customer service
  • Being confident and focused
  • Being professional and courteous
  • Resolving problems quickly
  • Being thorough and analytical

We are offering:

  • Competitive salary dependent on experience
  • 23 days holiday plus bank holidays, plus 1 day attendance bonus
  • Pension scheme
  • Onsite / close free car parking
  • BUPA Health & Safety and an employee assistance program
  • Sick pay scheme
  • Staff referral scheme
  • Company incentives
  • Training and development opportunities
  • Hybrid working 1 day per week (after probation)
  • Friendly, supportive team environment
  • Dress down and Pizza Friday!

Working hours between 8:30 am - 5.00 pm Monday – Friday. 

Interviews are available immediately as we are looking for a successful candidate to be in place asap.   To be considered for interviews please apply right away! email: Sue Payne, Recruitment Coordinator - recruitment@spyalarms.co.uk

**Please be aware all successful candidates will have to undergo relevant security checks by NSSA standards**

Customer Service Administrator Orpington, Kent  £23,052- £26,000 per annum + commission earnings Job Purpose We seek an experienced Customer Service Administrator to join our expandin...

London
Posted 4 months ago

About us

It is an exciting time to join Spy Alarms who are experiencing impressive growth. We are already one of the largest privately-owned installers of fire detection and security systems in the Southeast. The Spy group now has 55,000 customers across London and the Southeast. Despite this, our staff continue to value the “family feel” culture that Spy has retained and enjoy working in a flexible, friendly, supportive team environment.

Job Overview

We are recruiting a new Fire Alarm Service Engineer due to expansion. 

We are seeking an Engineer with 3 + years’ experience to service equipment in commercial properties in Kent and South London. Whilst the work specialises in fire detection servicing, additional experience that would enable you to multitask across security, access control and CCTV systems is advantageous.  We offer on-going training to help you acquire additional skills and qualifications to aid your success.

About You

You should have previous experience in Fire, or Fire and Security as a Service Engineer.  In addition, you should also have great communication skills, as well as enthusiasm, self-motivation and good time-management skills. A full UK driving license is essential.

Skills Required

  • We require experience in fire detection equipment to include conventional, addressable & wireless fire alarm systems.
  • Knowledge of major brands of panels such as Gent or Vesta & other app based systems is ideal.
  • Knowledge of security alarms, access control / door entry systems, IP & analogue CCTV systems is an advantage
  • Dual Com monitoring
  • Knowledge of other types of communication devices
  • Maintenance of emergency lighting
  • Familiar with all NSI codes of practice including installation, commissioning, maintenance of all above aspects.
  • Knowledge of all current industry standards, EN50131 PD6662, DD243, BS4737, BS8243

Benefits and Rewards

In return, you have the chance to work for a successful, growing NSI gold and BAFE approved company with a great reputation in the fire alarm/security industry.

  • Competitive basic salary dependent on experience, plus on call payments
  • Engineering Commission scheme with earnings up to 10%
  • Pension
  • Up to 25 days holiday plus bank holidays and attendance bonus of 1 day
  • Company vehicle, uniform, all PPE, tools
  • BUPA Health & Safety and an employee assistance program
  • Career progression opportunities
  • Staff referral scheme
  • Company sick pay
  • Rewards & recognition programmes
  • Supportive, friendly team environment
  • Company vehicle/ fuel card

Other details about the job:

The work requires working with ladders at height and can be physically demanding.  A full UK driving license is required as you will have a company vehicle.  You will be travelling to various sites across your area and will need to be flexible.  Our standard hours are 8.30am-5.00pm Monday – Friday with 1 in 9 weeks on call (additional paid overtime for on call hours).

NSSA Security Screening is required for this role.

If you are interested in the role please contact Sue Payne, Recruitment Coordinator - recruitment@spyalarms.co.uk


Looking to apply for this role?

Please send your CV and contact details to recruitment@spyalarms.co.uk and we'll process your application.


Job Features

Job Category

Field Service

Job Role

Field Service

Job Type

Permanent

Location

London & Home Counties

Annual Wage

£35,000 - £45,000 /annum

About us It is an exciting time to join Spy Alarms who are experiencing impressive growth. We are already one of the largest privately-owned installers of fire detection and security systems in the So...

What do our Engineers think of us? Here, Chris Owens one of our Senior Installation Engineers tells us. Join him, as we are actively recruiting in multiple areas and if you have the skill we have a role to suit. You will be a fully experienced Fire & Security Engineers covering both domestic and commercial properties throughout London or the Home Counties (Kent etc). You would be joining a growing company at an exciting time and a fantastic team of colleagues.

Chris Owens one of our Senior Installation Engineers said in a recent interview when asked what he liked most about working for the Spy Family?

"Having a good team to work alongside me and a good friendly environment.  Also having a great installation manager always looking out for the team and always supporting me in work and outside of work if needs be." His current challenge is "To better my career to the best of my ability and progress as far as I can within the company." Finally what was his big news from the last 3 months? "Being involved with the Spy academy and sharing my knowledge with a good group of trainee engineers.   It’s great to see the new trainee engineers going through their journey to become the best of the best and a great opportunity for me to be involved in the Spy Family."

Join us and you can also help shape our future. What you can expect to be doing is listed briefly below, though as you can see from Chris we do offer training:

  • Fire Alarms
  • Intruder Alarms
  • Access control / Door entry systems
  • IP & Analogue CCTV systems
  • Dual Com monitoring
  • Conventional & Wireless Intruder Alarm Systems
  • Conventional, addressable & Wireless Fire Alarm Systems
  • Knowledge of all major brands of Panels & App based systems
  • Knowledge of all types of communication devices
  • IP & Analogue CCTV systems with basic networking skills
  • Maintenance of Emergency Lighting
  • Familiar with all NSI codes of practice, Installation, Commissioning, Maintenance of all above aspects.
  • Knowledge of all current industry standards, EN50131 PD6662, DD243, BS4737, BS8243

In return, we are offering:

  • Competitive salary DOE
  • Enhanced annual leave package of 25 days per year plus Bank Holidays
  • Guaranteed 10 days training per year to include a BTEC qualification
  • Discounted and free benefits
  • Career progression and long service awards
  • Pension
  • Great opportunities to enhance you take home pay with bonuses, incentives, and overtime and call out rates (1 in 9).
  • We love to involve as many people in social events that we arrange, that could include you

Normal working hours for great work life balance are 8.30 am-5.00 pm Monday – Friday

If you are interested in the role please contact Sue Payne, Recruitment Coordinator - recruitment@spyalarms.co.uk

**Please be aware all successful candidates will need a full driving license and will have to undergo relevant security checks by NSSA standards**


Looking to apply for this role?

Please send your CV and contact details to recruitment@spyalarms.co.uk and we'll process your application.


Job Features

Job Category

Field Service

Job Role

Field Service

Job Type

Permanent

Location

London & Home Counties

Annual Wage

£35,000 - £45,000 /annum

What do our Engineers think of us? Here, Chris Owens one of our Senior Installation Engineers tells us. Join him, as we are actively recruiting in multiple areas and if you have the skill we have a ro...

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