Orpington

£26,000-£32,000

COMPANY OVERVIEW

Spy Alarms are a leading security company based in the South-East. It is an exciting time to join Spy Alarms who are experiencing impressive growth. We are already one of the largest privately-owned installers of fire detection and security systems in the Southeast. The Spy group now has 75,000 customers across London and the Southeast. Despite this, our staff continue to value the “family feel” culture that Spy has retained and enjoy working in a flexible, friendly, supportive team environment.

ROLE SUMMARY

Reporting to the Team Leader, the Customer Service Advisor is the primary point of contact for customers requiring reactive support following a fault, system issue or service concern.

The customer Service Advisor owns and coordinates the customer journey from first contact through to resolution, ensuring customers receive timely updates, clear communication and confidence that their issue is being actively managed.

Working closely with Controllers, Engineers, Technical Support and other operational teams, the coordinator ensures that fault cases are accurately logged, appointments are arranged efficiently, and customers never feel passed between departments.

The role requires strong customer service skills, attention to detail and a commitment to taking ownership of cases from start to finish.

MAIN RESPONSIBILITIES

Customer Service Advisors are the voice of reassurance when a customer experiences a fault or service issue.

They reduce customer anxiety through ownership, communication and proactive case management, ensuring every customer feels listened to, informed and supported throughout their journey.

Areas of responsibility

• Take ownership of customer issues from first contact through to resolution
• Be the main point of contact for customers, keeping them informed throughout
• Ensure customers never feel passed between teams
• Handle inbound calls and emails relating to faults and service issues
• Gather the right information to help diagnose issues and book the correct engineer
• Maintain accurate and detailed customer records within Dynamics
• Proactively manage open cases and support the resolution of outstanding work
• Book appointments efficiently, considering customer needs and operational requirements
• Provide clear and comprehensive notes for engineers and Controllers
• Support Controllers in delivering excellent customer service and operational performance
• Order and track parts required for engineer visits
• Support the progression of small works opportunities identified through service visits
• Deliver a high level of service to all customers, with particular focus on Platinum and Gold accounts

KEY PERFORMANCE MEASURES

Customer satisfaction

Return visits and first-time fix rate

% Free of Charge visits

Inbound and Outbound Call Performance

Abandoned call rate

Email case backlog

Case ownership and resolution

Aged work orders

Small works conversion support

Quality of case notes

EXPECTED BEHAVIOURS

Customer-first mindset
Strong ownership and accountability
Calm under pressure
Excellent communication skills
Strong attention to detail
Proactive approach to problem solving
Collaborative team player

In return, you have the chance to work for a successful growing NSI gold and BAFE approved company with a great reputation and knowledge of CCTV, Access Control and Fire and Intruder Alarms.

BENEFITS

• Competitive Salary
• Pension
• Up to 25 days holiday plus bank holidays and attendance bonus of 1 day
• BUPA employee assistance program
• Career progression opportunities
• Staff referral scheme
• Company sick pay
• Rewards & recognition programmes
• Ongoing training
• Company events
• Bereavement leave
• Casual dress
• Company pension
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Health & wellbeing programme
• On-site parking
• Referral programme

Hours and other details about the job:

This is an office-based role with standard hours of 8.30am-5.00pm Monday – Friday and some flexibility to manage any task in hand.

NSSA Security Screening is required for this role.

Job Types: Full-time, Permanent

Pay: £26,000.00-£32,000.00 per year

Application question(s):

• Do you live in or close to Orpington?

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 2 years (required)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Competitive Salary

Orpington

COMPANY OVERVIEW

Spy Alarms are a leading security company based in the South-East. It is an exciting time to join Spy Alarms who are experiencing impressive growth. We are already one of the largest privately-owned installers of fire detection and security systems in the Southeast. The Spy group now has 75,000 customers across London and the Southeast. Despite this, our staff continue to value the “family feel” culture that Spy has retained and enjoy working in a flexible, friendly, supportive team environment.

ROLE SUMMARY

Reporting to the Head of Service, the Key Account Manager is responsible for the retention, growth and overall health of Spy Alarms' Platinum and Gold customer portfolio.

The role provides strategic ownership of Spy's most valuable customer relationships, ensuring customers receive proactive account management, exceptional service and regular engagement at all levels of their organisation.

Working closely with Service, Engineering, Finance and Sales teams, they are responsible for protecting recurring revenue, reducing customer churn and identifying opportunities for account growth.

The role requires strong commercial awareness, stakeholder management skills and the ability to build credibility with senior decision-makers whilst driving positive outcomes for both customers and Spy Alarms.

MAIN RESPONSIBILITIES

The Key Account Manager ensures our most important customers feel valued, listened to and supported.

They champion a proactive, relationship-led approach to account management, moving customer conversations away from complaints and reactive problem solving towards partnership, service improvement, retention and growth.

They act as the voice of the customer within Spy whilst ensuring customer relationships remain commercially sustainable and aligned to business objectives.

Through strong customer relationships, effective stakeholder management and a deep understanding of customer needs, the Key Account Manager helps protect revenue, improve customer loyalty and create opportunities for future growth.

Areas of responsibility

· Own the Platinum and Gold customer portfolio, acting as the senior relationship owner and escalation point for priority accounts.

· Build and maintain strong relationships with customer stakeholders

· Conduct regular customer review meetings, service reviews and face-to-face customer engagement activities.

· Develop and deliver account plans focused on retention, service improvement, customer satisfaction and growth.

· Identify opportunities to increase revenue through contract expansion, upselling, cross-selling and additional services.

· Lead customer retention activity, contract renewals and recovery programmes for at-risk customers.

· Own opportunities from identification through to implementation, working closely with Service, Engineering, Technical Support, Finance and Sales teams.

· Ensure all customer interactions, account plans, actions and opportunities are accurately maintained within Dynamics.

· Create, own and monitor customer action plans, ensuring agreed actions are delivered by both Spy and the customer within agreed timescales.

· Own the Priority Account Health Score framework, ensuring customer risks are identified, managed and escalated appropriately.

· Monitor customer performance, sentiment, service delivery, debt exposure and outstanding actions to ensure commitments are achieved.

· Monitor portfolio revenue, profitability and growth opportunities, providing forecasting, reporting and strategic recommendations to senior leadership.

· Support contract renewals, pricing reviews and commercial discussions to maximise customer retention and long-term value.

· Develop and coach Client Relationship Managers, setting clear objectives, monitoring performance and ensuring consistent account management standards across the team.

PREFORMANCE MEASURES

Customer retention rate

Revenue retained across Platinum and Gold portfolio

Revenue growth within existing accounts

Customer Health Score

Customer satisfaction

Contract renewal success rate

Recovery plan and customer action plan completion

Debt exposure and aged debt performance

Delivery of customer commitments and service improvement actions

EXPECTED BEHAVIOURS

Customer-first mindset

Strategic thinking

Commercial awareness

Relationship building

Leadership and coaching

Ownership and accountability

Influencing and negotiation skills

Proactive communication

Collaborative stakeholder management

Continuous improvement mindset

BENEFITS

In return, you have the chance to work for a successful growing NSI gold and BAFE approved company with a great reputation and knowledge of CCTV, Access Control and Fire and Intruder Alarms.

Ø Competitive Salary AE

Ø Pension

Ø Up to 25 days holiday plus bank holidays and attendance bonus of 1 day

Ø BUPA employee assistance program

Ø Career progression opportunities

Ø Staff referral scheme

Ø Company sick pay

Ø Rewards & recognition programmes

Ø Ongoing training

Ø Company events

Hours and other details about the job:

This is an office-based role with standard hours of 8.30am-5.00pm Monday – Friday and some flexibility to manage any task in hand.

One day working from home is available after probation.

NSSA Security Screening is required for this role.

Benefits:

• Health & wellbeing programme
• Sick pay

Work Location: In person

Competitive Salary

Orpington

COMPANY OVERVIEW

Spy Alarms are a leading security company based in the South-East. It is an exciting time to join Spy Alarms who are experiencing impressive growth. We are already one of the largest privately-owned installers of fire detection and security systems in the Southeast. The Spy group now has 75,000 customers across London and the Southeast. Despite this, our staff continue to value the “family feel” culture that Spy has retained and enjoy working in a flexible, friendly, supportive team environment.

ROLE PURPOSE

Reporting to the Key Account Manager, the Client Relationship Manager is responsible for the day-to-day management of Platinum and Gold customer relationships.

The role acts as the primary point of contact for assigned customers, ensuring regular communication, proactive account management and timely resolution of issues. Client Relationship Managers work closely with operational teams, engineering teams and finance to ensure customers receive an exceptional experience whilst supporting retention and growth objectives.

The role provides an excellent development pathway into Key Account Management and wider leadership opportunities within the business.

MAIN RESPONSIBILITY

Client Relationship Managers ensure our most valuable customers never feel forgotten, ignored or forced to chase for updates.

They act as customer advocates, building trusted relationships, identifying risks early and coordinating internal teams to deliver positive customer outcomes.

Their role is to move customer conversations beyond reactive problem solving and towards long-term partnership, customer confidence and growth.

Areas of responsibility

· Act as primary contact for assigned Platinum and Gold customers

· Conduct regular customer review meetings and build relationships with customer stakeholders, maintaining regular communication and engagement

· Manage customer actions through to completion, ensuring customers receive proactive updates

· Monitor customer health scores and identify early warning signs of customer risk

· Escalate concerns to the Key Account Manager and support account recovery plans

· Ensure customer records remain accurate

· Support renewal planning and reduce customer churn

· Resolve customer concerns quickly

· Liaise with Service Desk Managers and Operational teams

· Track outstanding quotations, work orders and complaints

· Support debt management discussions where appropriate

· Ensure internal actions are completed on time

· Identify opportunities for additional services

· Highlight customer needs and growth opportunities

· Support account development planning

KEY PERFORMANCE MEASURES

Customer satisfaction

Customer retention

Review meeting completion

Revenue retained

Growth opportunities identified

Renewal support activity

Customer portfolio health

Recovery plan completion

EXPECTED BEHAVIOURS

Customer-first mindset

Relationship building

Ownership

Attention to detail

Commercial awareness

Proactive communication

Problem solving

Collaboration

Accountability

BENEFITS

In return, you have the chance to work for a successful growing NSI gold and BAFE approved company with a great reputation and knowledge of CCTV, Access Control and Fire and Intruder Alarms.

Ø Competitive Salary AE

Ø Pension

Ø Up to 25 days holiday plus bank holidays and attendance bonus of 1 day

Ø BUPA employee assistance program

Ø Career progression opportunities

Ø Staff referral scheme

Ø Company sick pay

Ø Rewards & recognition programmes

Ø Ongoing training

Ø Company events

Hours and other details about the job:

This is an office-based role with standard hours of 8.30am-5.00pm Monday – Friday and some flexibility to manage any task in hand.

One day working from home is available after probation.

NSSA Security Screening is required for this role.

Job Types: Full-time, Permanent

Benefits:

• Bereavement leave
• Casual dress
• Company events
• Company pension
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Health & wellbeing programme
• On-site parking
• Referral programme
• Sick pay

Ability to commute/relocate:

• Orpington BR5 3RJ: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Customer Service Management: 2 years (required)
• contact centre: 1 year (required)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Salary £26,000 - £28,000 per year

COMPANY OVERVIEW

Spy Alarms are a leading security company based in the South-East. It is an exciting time to join Spy Alarms who are experiencing impressive growth. We are already one of the largest privately-owned installers of fire detection and security systems in the Southeast. The Spy group now has 75,000 customers across London and the Southeast. Despite this, our staff continue to value the “family feel” culture that Spy has retained and enjoy working in a flexible, friendly, supportive team environment.

ROLE SUMMARY

Reporting to the Sales Manager, the Small Works Quotes Administrator is responsible for the timely, accurate preparation and follow-up of small works quotations, ensuring every opportunity arising from engineer visits, service reports, remedial recommendations and customer requests is quoted promptly and progressed to order.

Building up quotations directly within Dynamics 365, the Administrator prices each job correctly, manages the small works quotes pipeline and follows up proactively to maximise quote-to-order conversion and small works revenue.

Working closely with Engineers, Coordinators, Suppliers and the Sales Admin team, the Administrator manages inbound small works channels, creates leads for opportunities requiring a surveyor visit and collaborates to schedule surveys, ensuring customers receive a fast, professional response.

The role requires strong organisational skills, commercial awareness, accuracy under pressure and the discipline to keep a high volume of quotes moving whilst maintaining excellent customer service. This is an office based role and will be based in Sargasso five days per week. Hybrid working is not offered with this role.

MAIN RESPONSIBILITIES

Small Works Quotes Administrators turn engineer-identified opportunities and customer requests into won work.

Through fast, accurate quoting and disciplined follow-up, they protect and grow revenue, keep customers moving and give the field and sales teams the commercial support they need to deliver the best possible results.

Areas of responsibility

• Prepare and build up small works quotations directly in Dynamics 365, promptly and accurately, from engineer reports, remedials, service visits and customer requests
• Price each job correctly using labour, materials and margin build-ups
• Obtain and validate parts and materials pricing with suppliers and engineers
• Issue every quote within the maximum 48-hour turnaround SLA
• Effectively manage the inbound small works channels – the shared inbox, individual emails and the engineer direct dial line
• Create leads for opportunities that require a surveyor visit, and collaborate with the Sales Admin team to schedule surveys
• Maintain the small works quotes pipeline in Dynamics 365 with accurate, up-to-date records
• Follow up open quotes proactively to maximise quote-to-order conversion
• Process won quotes into orders and hand off cleanly for scheduling
• Manage and reduce aged and open quotes
• Prioritise quoting based on customer sensitivity, value and business need
• Support achievement of small works sales, output and conversion targets
• Escalate pricing queries, risks and complex quotes appropriately

PREFORMANCE MEASURES

Quotes issued – minimum average of 18 per day

Quote turnaround – maximum 48-hour SLA

Quote-to-order conversion – 40%+

Small works revenue won

Quote and pricing accuracy

Aged and open quotes

Inbound channel response times (shared inbox, emails, direct dial)

Surveyor leads created and surveys scheduled

Dynamics 365 data accuracy

Customer satisfaction

EXPECTED BEHAVIOURS

Customer-first mindset

Strong ownership and accountability

Confident decision maker

Excellent planning and organisational skills

Commercial awareness

Ability to challenge constructively

Calm under pressure

Strong attention to detail

Proactive approach to problem solving

Collaborative team player

Results driven

BENEFITS

In return, you have the chance to work for a successful growing NSI gold and BAFE approved company with a great reputation and knowledge of CCTV, Access Control and Fire and Intruder Alarms.

Ø Competitive Salary AE

Ø Pension

Ø Up to 25 days holiday plus bank holidays and attendance bonus of 1 day

Ø BUPA employee assistance program

Ø Career progression opportunities

Ø Staff referral scheme

Ø Company sick pay

Ø Rewards & recognition programmes

Ø Ongoing training

Ø Company events

Hours and other details about the job:

This is an office-based role with standard hours of 8.30am-5.00pm Monday – Friday and some flexibility to manage any task in hand.

One day working from home is available after probation.

NSSA Security Screening is required for this role.

Job Types: Full-time, Permanent

Benefits:

• Bereavement leave
• Casual dress
• Company events
• Company pension
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Health & wellbeing programme
• On-site parking
• Referral programme
• Sick pay

Ability to commute/relocate:

• Orpington BR5 3RJ: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Customer Service Management: 2 years (required)
• contact centre: 1 year (required)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

OPERATIONS CONTROLLER

Salary £26,000 - £32,000 per year

Orpington

COMPANY OVERVIEW

Spy Alarms are a leading security company based in the South-East. It is an exciting time to join Spy Alarms who are experiencing impressive growth. We are already one of the largest privately-owned installers of fire detection and security systems in the Southeast. The Spy group now has 75,000 customers across London and the Southeast. Despite this, our staff continue to value the “family feel” culture that Spy has retained and enjoy working in a flexible, friendly, supportive team environment.

ROLE SUMMARY

Reporting to the Team Leader, the Operations Controller is responsible for the effective planning, scheduling and management of engineering resource within the Reactive Service operation.

The Controller ensures the right engineer attends the right job, at the right time, with the right information and parts required to deliver an excellent customer experience and maximise first-time fix.

Working closely with Coordinators, Engineers, Technical Support and other operational teams, the Controller manages engineer diaries, return visits, small works scheduling and daily operational changes to ensure customer commitments are met whilst maintaining operational efficiency.

The role requires strong organisational skills, commercial awareness, confident decision making and the ability to balance customer needs with operational priorities.

MAIN RESPONSIBILITIES

Operations Controllers are responsible for turning customer commitments into successful outcomes.

Through effective planning, resource management and operational control, they ensure customers receive a timely, professional service whilst supporting engineers to deliver the best possible results.

Areas of responsibility

• Manage engineer diaries to maximise utilisation, productivity and customer service
• Schedule work based on engineer skill set, location, travel time and customer priority
• Ensure engineer routes and appointments are planned efficiently
• Dynamically manage daily schedules in response to sickness, breakdowns, emergency work and customer changes
• Ensure engineers have the correct information, notes and parts before attending site
• Manage and reduce aged work orders and return visits
• Order and track parts required for engineer visits and return appointments
• Take ownership of return visit scheduling and support root cause analysis to reduce avoidable returns
• Prioritise work based on customer sensitivity and business needs
• Schedule small works orders and support achievement of small works targets
• Work closely with coordinators to ensure customers receive timely updates
• Support Platinum and Gold accounts by ensuring work is prioritised appropriately and risks are escalated quickly
• Challenge and support engineers where required to ensure efficient use of resource
• Monitor engineer performance and identify opportunities to improve productivity and service delivery

PREFORMANCE MEASURES

Engineer revenue per day
Engineer utilisation and time on site
Return visits and first-time fix rate
Aged work orders
Work order completion rates
Small works delivery
Priority account service performance
Travel time efficiency
% Free of Charge visits
Customer satisfaction

EXPECTED BEHAVIOURS

Customer-first mindset
Strong ownership and accountability
Confident decision maker
Excellent planning and organisational skills
Commercial awareness
Ability to challenge constructively
Calm under pressure
Strong attention to detail
Proactive approach to problem solving
Collaborative team player
Results driven

BENEFITS

In return, you have the chance to work for a successful growing NSI gold and BAFE approved company with a great reputation and knowledge of CCTV, Access Control and Fire and Intruder Alarms.

Ø Competitive Salary AE

Ø Pension

Ø Up to 25 days holiday plus bank holidays and attendance bonus of 1 day

Ø BUPA employee assistance program

Ø Career progression opportunities

Ø Staff referral scheme

Ø Company sick pay

Ø Rewards & recognition programmes

Ø Ongoing training

Ø Company events

Hours and other details about the job:

This is an office-based role with standard hours of 8.30am-5.00pm Monday – Friday and some flexibility to manage any task in hand.

One day working from home is available after probation.

NSSA Security Screening is required for this role.

Job Types: Full-time, Permanent

Benefits:

• Bereavement leave
• Casual dress
• Company events
• Company pension
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Health & wellbeing programme
• On-site parking
• Referral programme
• Sick pay

Ability to commute/relocate:

• Orpington BR5 3RJ: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Customer Service Management: 2 years (required)
• contact centre: 1 year (required)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

£34,000 - £45,000 basic doe

Excellent earnings potential and company van

Location: London and South East

About us

Spy Alarms is a leading supplier of fire and security systems to residential customers, SMEs and to the education sector across London and the south-east.  We have an extensive customer base and are continuing our growth journey with new opportunities to install fire and security systems in the south-east.  Our Engineers enjoy working in small, friendly teams whilst enjoying the benefits of working for a larger company.

Job Purpose

Our Installation Engineers work in a dedicated Installations team covering London and the Southeast installing Intruder and Fire Alarms, CCTV and Access Control systems into residential homes and small/ medium enterprises as well as into the education sector.  

Skills and Experience

Due to our impressive growth, we are looking for an experienced Security Installation Engineer with a minimum of 2-3 years’ experience.  You will be working on a variety of install jobs and key skills and experience are:

• Installation of Intruder Alarm systems mainly Texecom and Pyronix
• Installation of Access control / Door entry systems primarily Paxton Net2
• Installation of IP & Analogue CCTV (Hikvision) systems with basic networking skills
• Dual Com monitoring and knowledge of other communication devices
• Familiar with all NSI codes of practice, Installation, Commissioning, Maintenance of all above aspects.

Further Training

In 2024 we won the Security & Fire Excellence Awards for our Spy Academy Training Initiative.  We also offer our experienced engineers the opportunity to up-skill and undertake certified training courses including those with providers such as Tavcom and ZZeus. 

About you

In addition to your engineering skills, you should have good communication skills as well as enthusiasm, self-motivation and time-management skills. Ideally you will live in a location with easy access to London and the surrounding counties, particularly Kent, Surrey and Sussex. You must have a full, manual driving licence.

Benefits

In return, you have the chance to work for a successful growing NSI gold and BAFE approved company with a great reputation and knowledge of CCTV, Access Control and Fire and Intruder Alarms.

• Competitive basic salary dependent on experience
• Pension
• 23 days rising to 25 days holiday, plus bank holidays
• Attendance bonus of 1 day
• Company Vehicle, uniform, PPE, tools
• Ongoing training and upskilling provided
• BUPA employee assistance program
• Company Sick Pay
• Rewards & recognition programmes
• Company events
• Company vehicle and fuel card
• Small friendly teams and support of dedicated technical engineers
• Extra earnings potential through on call earnings, overtime and commission

Hours and Other details about the job:

Our standard hours are 7.75 onsite Monday – Friday starting at up to 8.30 am.

You are required to be flexible to work on a variety of different installation jobs that may take from between 1 day to several weeks.

NSSA Security Screening is required for this role.

Apply now to Jacqui Hunt, Recruiter at Spy Alarms recruitment@spyalarms.co.uk

Security Faults / Reactive Engineers

£35,000 - £47,000 basic doe

Excellent earnings potential + company vehicle

Locations: London/ Herts/Brighton/Sussex

About us

Spy Alarms is a leading supplier of fire and security systems to residential customers, SMEs and to the education sector across London and the south-east.  We have an extensive customer base and are continuing our growth journey with a new opportunity to work on faults, breakdowns and small works.  Our Engineers enjoy working in small, friendly teams whilst enjoying the benefits of working for a larger company.

Job Purpose

Our Reactive Engineers are responsible for undertaking a range of work on a variety of Intruder Alarms, CCTV and Access Control systems.  This can include faults, break downs and small works.  We have a requirement for a Reactive Engineer to cover customers in London and Surrey.

Skills and Experience

Due to our impressive growth, we are looking for experienced Security Engineers with a minimum of 2-3 years’ experience.  You should have the following skills:

• Servicing and fault finding on Intruder alarms primarily Texecom and Pyronix
• Servicing and fault finding on Access control / Door entry systems primarily Paxton Net Two
• Servicing and fault finding on IP & Analogue CCTV (Hikvision) systems with basic networking skills
• Dual Com monitoring and knowledge of other types of communication devices
• Experience in handling breakdowns and small works up to 4 hours duration
• Familiar with all NSI codes of practice
• Knowledge of all current industry standards

About you

You should be an experienced security engineer who enjoys working on faults and problem solving.  You should also have great communication skills as well as enthusiasm, self- motivation and time-management skills.  A full UK manual driving license is essential.  You are likely to live on the North side of London/Herts/Brighton/Sussex to easily cover this territory.

Benefits

In return, you have the chance to work for a successful growing NSI gold and BAFE approved company with a great reputation and knowledge of CCTV, Access Control and Fire and Intruder Alarms.

• Competitive basic salary dependent on experience
• Pension
• 23 days rising to 25 days holiday, plus bank holidays
• Attendance bonus of 1 day
• Company Sick Pay
• Company Vehicle, uniform, PPE, tools
• Ongoing training provided
• BUPA employee assistance program
• Rewards & recognition programmes
• Company events
• Small, friendly teams
• Extra earnings potential through on call earnings, overtime and commission

Hours and Other details about the job:

Our standard hours are 7.75 onsite Monday – Friday starting at 8.30 am.

On call rota is between 1 in 5 to 1 in 9 weeks for which very competitive rates are paid.

You will be working in a small, friendly team with the support of dedicated Technical Engineers.  You should be flexible and able to cover multiple jobs (typically between 1 – 6 per day).

NSSA Security Screening is required for this role.

Apply now to Jacqui Hunt, Recruiter at Spy Alarms recruitment@spyalarms.co.uk

Fire & Security Service Engineers Reactive

£38,000 - £44,000

Excellent earnings potential + company vehicle

Location: London/Kent /Surrey/Sussex Areas

About us

Spy Alarms is a leading supplier of fire and security systems to residential customers, SMEs and to the education sector across London and the south-east. We have an extensive customer base requiring servicing and maintenance of security systems. In 2024 we won the Security & Fire Excellence Awards for our Spy Academy Training Initiative.

Job Purpose

Due to our impressive growth, we are looking for experienced Fire & Security Service Reactive Engineers to join our growing team. In this role, you will be responsible for reactive maintainance, servicing, and testing a wide range of fire and security systems across commercial and residential sites. If you’re a skilled engineer with strong technical knowledge and a passion for delivering safe, compliant, and high-quality service, we’d love to hear from you

Desirable Skills

· Fire/Intruder alarms

· Access control / Door entry systems

· IP & Analogue CCTV systems with basic networking skills

· Dual Com monitoring

· Knowledge of other types of communication devices

· Conventional & Wireless Intruder Alarm Systems

· Knowledge of all major brands of Panels & App based systems

· Maintenance of Emergency Lighting

· Familiar with all NSI codes of practice, Installation, Commissioning, Maintenance of all above aspects.

· Knowledge of all current industry standards, EN50131 PD6662, DD243, BS4737, BS8243

About you and your location

You should be experienced in servicing and maintaining fire & intruder alarms and ideally access control and CCTV systems too. You should have good communication skills as well as enthusiasm, self- motivation and time-management skills. A full manual UK driving license is essential for this role.

Depending on your location you will be covering territory in London/Kent & Surrey, However, flexibility to cover other areas of London is required.

Benefits

In return, you have the chance to work for a successful growing NSI gold and BAFE approved company with a great reputation and knowledge of CCTV, Access Control and Fire and Intruder Alarms.

· Competitive basic salary dependent on experience

· Pension

· 23 days rising to 25 days holiday, plus bank holidays

· Attendance bonus of 1 day

· Company Sick Pay

· Company Vehicle, uniform, PPE, tools

· Ongoing training provided

· BUPA employee assistance program

· Rewards & recognition programmes

· Company events

· Small, friendly teams

· Extra earnings potential through on call earnings, overtime and commission

Hours and Other details about the job:

Our standard hours are 7.75 onsite Monday – Friday starting at 8.30 am.

On call rota is between 1 in 5 to 1 in 9 weeks for which very competitive rates are paid.

The work requires working with ladders at height and can be physically demanding. A full UK manual driving license is required for the company vehicle. You will be travelling to various sites across your area and will need to be flexible

NSSA Security Screening is required for this role.

Apply now to Jacqui Hunt, Recruiter at Spy Alarms recruitment@spyalarms.co.uk