Committed To Providing The Best Service Possible
For a security system to be absolutely reliable there can be no blind spots or loopholes. We don’t believe that can be achieved from off-the-peg solutions. Instead, we begin with a FREE site survey by a home security expert, who will then design a system specifically for your needs and budget.
- Do you have pets?
- Does your home have specific areas of vulnerability, such as a first floor flat roof or a concealed rear entrance?
- How does it meet the latest fire safety regulations?
We take all such factors into account when recommending the best system for your situation, as well as considering the integration of different systems, e.g. a smoke alarm installed in tandem with an intruder alarm. We also offer advice and listen to your requirements with regard to system monitoring and hi-tech features such as Smart Home apps.
The more tailored and complete a service we’re able to provide, the more secure and confident our customers feel.
THE FOUR STEPS TO SECURING YOUR PREMISES
- The site survey – free of charge
- The quote – bespoke design to suit your budget
- Install date – typically within 2 weeks of quote being accepted
- Installation – typically inside one day for domestic wireless systems
The quality of our service is as much about your experience as a customer as it is about the products we install. When you call Spy Alarms, there are no call centres. If you call during office hours, you will be put through to someone who is qualified to understand your needs. One of our surveyors will then visit your property to gather information before designing a bespoke system to fulfil your requirements.
Out of hours you can submit your enquiry via the contact form below, where you will also find the number for emergency call-outs. Last year, we were told by one new customer that we were the only security company who answered their phone between Christmas and New Year.
When one of our employees is in your home, you can be sure that they are completely trustworthy. Our personnel undergo a thorough DBS and police check that goes back five years. We also follow up three character references for each individual.
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All our security systems come with a one-year warranty and a maintenance package that offers one or two services per year. This is a key part of the Spy Alarms approach. Not only does our maintenance service ensure that your burglar alarms, fire alarms, CCTV, door entry, access control and any other systems are kept in perfect working order, it also saves costly emergency call-outs and false alarms.
Read more about system maintenance for home security and system maintenance for business security
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