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FAQs about using our security products

How long are Spy Alarms systems guaranteed for?
All our systems come with a one year guarantee.

What is the benefit of my system receiving an NSI Certificate of Compliance?
Here’s what NSI itself has to say. “This is the certificate awarded to your intruder system or fire alarm system by your NSI installer. The NSI Certificate of Compliance will certify that your security or fire alarm system has been installed to the relevant industry standards by an NSI approved installer.” Our NSI status can also lead to a significant reduction in your insurance premium.

What is the advantage of a monitored burglar alarm over an unmonitored system?
Statistics show that a third of people in Britain ignore a ringing burglar alarm. Coupled with that, current noise regulations state that your burglar alarm can only sound for a maximum of 20 minutes. Monitored alarms are never ignored. All activations are acted on by operators at our NSI Gold central monitoring station, who will call your appointed key holders and, if applicable, the police.

Can the fire services also be contacted in the event of a fire at the protected premises?
Yes. All you need is a monitored system and one or more smoke detectors fitted to your security system.

If my security system is connected to my phone line, which has broadband on it, will this affect my internet connection?
No it won’t. We will fit a broadband filter within the alarm control panel, which will isolate the system from your broadband service.

What if there is a power cut – will my security system still work?
Yes. There is a rechargeable back-up battery within the alarm control panel, which ensures that your alarm system functions properly in the event of a mains failure. This will keep your system powered for 7-12 hours.

Can I part set my alarm system at night when I’m on the premises?
Yes. The installation engineer can programme your system so only certain areas of the building are armed when you are in.

What if I’ve got pets or animals that need to be free to wander around the house whilst the alarm system is set?
We can install pet-friendly movement detectors in the areas where your pets will be. These detectors are specifically designed to ignore pets but still detect intruders.

Can I reset the alarm system myself if it has gone off?
Yes. We will try to help you reset the system over the phone if it was triggered accidentally. If we can’t solve the problem with you remotely, we can send an engineer to your property within 4 hours.

What is a user code?
Your user code is the number you type into the keypad to use your system.

What is a fob?
A fob or keyfob works in the same way as entering a code, but instead of manually typing in a user code, you hold the fob to the keypad display. Fobs have to be programmed to work with the intruder alarm system. This can be done either by the installation engineer or by yourself when purchasing additional fobs.

What is a speech dialler?
A speech dialler on a security alarm system enables communication of alarm information to a standard or mobile phone. This could be by speech or text. A speech dialler can be used on a monitored or audible only alarm system and can be used with most modern intruder alarm control panels.


Talk to us

Alarm troubleshooting FAQs

I have lost my code or need to change it?
No problem, there is a section describing how to change your code in your alarm system manual. If you have lost your code, one of our service engineers can come and reset it for you. Give us a call on 01689 887626.

I’m not sure how to use my alarm/how to set it when I go to bed?
All our systems come with a manual and our we can talk you through the operation of your new system. We can also provide manuals for alarm systems that weren’t installed by us and you can call out one of our service engineers to show you how your system works. Call us on 01689 887626.

The speaker is too loud when I set or unset the alarm. Can the volume be lowered?
Yes, the speaker volume can be adjusted by reprogramming the control panel.

My alarm activates but my neighbours just ignore it. What can I do?
Statistics show that a third of people in Britain ignore a ringing burglar alarm. Coupled with that, current noise regulations state that your burglar alarm can only sound for a maximum of 20 minutes. Monitored alarms are never ignored. All activations are acted on by operators at our NSI Gold central monitoring station, who will call your appointed key holders and, if applicable, the police.


FAQs about Spy Alarms services

When is the soonest you can install an alarm for me?
On the whole we work to a 2-3 week lead time but if you’re desperate we can squeeze you in earlier.

How long does it take to install the alarm system?
This depends on whether it’s a wired or a wireless system. Generally wired systems take a little longer to install but on average we can install a domestic system within a day.

Will there be any mess?
Every care is taken to keep dust to a minimum during installation. Our engineers put down dustsheets and will vacuum thoroughly before leaving, to ensure your property is returned to its original cleanliness.

How do I get my alarm serviced?
Call the Spy Alarms service department on 01689 887626 and ask for the Service Manager.

How do I change keyholders?
Call 01689 887626 and ask our support team.

Why should I choose an NSI approved company?
Our NSI Gold standard is a mark of quality and reliability. Here’s what NSI itself has to say. “Before we accept a company it must be able to prove that it has been trading successfully and, with this in mind, we also examine each applicant company’s accounts. We also ensure that company personnel, including engineers that may visit your premises, are security vetted.” Our NSI status can also lead to a significant reduction in your insurance premium.

If I have a monitored alarm system – do I need to have police response?
No you don’t. You can have your system monitored to contact only you or your nominated key holders.

I already have a security system but it was installed by another company. Can you maintain it?
Absolutely! We can take over the maintenance of all security systems.

What does my maintenance contract provide?

  • 24 hour, 365 days-a-year call-out cover
  • 4 hour response time
  • One service visit a year to fully test the system (two for police response systems)
  • Reduced number of false alarms and call-outs
  • Greatly reduced call-out charges


Why Spy Alarms

FREE Property Security Survey from an experienced surveyor

The best system to suit your needs AND your budget

NSI Gold accreditation

SMS alerts or 24/7 security monitoring with police and/or keyholder notifications

Over 30 years experience in installation and maintenance

Reliable, up to date equipment

Wired or Wireless systems

All staff are police checked

Kent and London-based fitting/maintenance teams

Pet-friendly

Get In Touch

We will endeavour to respond to you within 2 hours (during usual business hours).