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Spy Alarms Business Customer Stories

We pride ourselves on our customer service and are proud to receive numerous glowing testimonials that extol the virtues of our engineers – the public face of Spy Alarms.

Here we have assembled a small sample of stories from satisfied business customers.

If this is the level of service you’re looking for, call Spy Alarms today on 01689 887626

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Helping to keep The Venue revelling

Security in London isn’t just about protection against intruders or fire. At major public attractions like The Venue nightclub in New Cross, south-east London, the behaviour and control of crowds is a major responsibility, ensuring the safety and enjoyment of everyone present. No one wants someone who has had too much to drink and lost control to spoil the evening for the rest of the clientele.

Spy Alarms was appointed to instal a security system for The Venue, one of London’s biggest nightclubs. This included intruder alarms and CCTV with internal and external cameras linked to the alarm system, making it possible to keep the building secure at all times.

Our engineers developed the system to ensure that the in-house Security Team are also able to monitor crowd behaviour. This is particularly important when dealing with establishments at which alcohol is available. The layout of the security cameras allows the team to monitor the safety of both revellers and staff, quickly identifying potential flashpoints and isolating them before they become problems.

“The security system Spy installed for us is an essential part of our business of keeping our customers and staff safe and secure. Spy are very responsive and helpful whenever we need them and their engineers really know their stuff.”

The Venue, London

Bending over backwards for Avondale Gymnastics

Avondale Gymnastics Club in Surbiton, Surrey, asked us to take over the maintenance of its alarm system and instal a new CCTV system. We sent out engineer James to carry out the installation work and talk the customer through the takeover of the alarm system maintenance.

Here’s what the Club Manager thought of the service:

“Your engineer James was polite, helpful, hardworking and professional.”

Mary Marshall, Club Manager, Avondale Gymnastics Club, Surbiton, Surrey

Speedy fix for HM Racing

Motorcycle performance specialist HM Racing of Edenbridge, Kent, keeps a number of high value machines on the premises and so the business needs its security system to be fully functional at all times. When the intruder alarm started activating randomly, owner Steve Smith called Spy Alarms to see if we could fix it.

We sent out one of our engineers, Eugene, to investigate the problem. He was able to identify the fault and put it right without any major disruption to

HM Racing’s business, much to the delight of Steve, who took the trouble to write to us and say:

“I must say how impressed with Eugene I was. He really seemed to care.”

Steve Smith, HM Racing, Edenbridge, Kent

A watching brief for Warners Solicitors

Warners is a large firm of solicitors based in Tonbridge, Kent. Its office is protected by a monitored alarm system that was installed by another firm but recently Warners found itself in need of a new supplier to take over the monitoring and maintenance of the system. Spy Alarms was very happy to provide this service.

We visited Warners to survey the premises and security system and talk the client through the takeover. We now provide monitoring via our central monitoring station and regular servicing by our expert engineers. We received this testimonial from Warners:

“The quality of service and advice we received from Spy Alarms before, during and after the hand-over was excellent. We would have no hesitation in recommending Spy Alarms to others.”

Warners Solicitors, Tonbridge

Bespoke Security Solution for Trailfinders

Trailfinders is the UK’s largest independent travel company, offering tailormade holidays worldwide from their 32 travel centres across the UK and Ireland.  They gave Spy the brief to design a bespoke security solution for one of their two flagship stores on Kensington High Street in central London.  Once the north side store project came to completion, Trailfinders were impressed enough by the product and service that they asked us to upgrade the security system in the south side store and also their head office in Kensington.  Mark West, property Director for Trailfinders has the following to say about Spy Alarms:

”Having worked closely with Spy Alarms over the last two years on several refurbishment projects, we can say with confidence that they are a professional, helpful and efficient security company. Swift to react to call-outs, knowledgeable about industry products, and pro-active in finding bespoke solutions for our travel centres across London, we highly recommend them.”
Mark West, Property Director, Trailfinders.

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