24/7 ALARM MONITORING SERVICES

24/7 Alarm Monitoring for Businesses in London & the South East

Monitored intruder alarms, fire systems and CCTV, day and night

OUR SERVICES

Monitored alarm service for 24/7 security

An alarm on its own only makes a noise. With monitored alarms, that activation is picked up straight away by an operator at our Central Monitoring Station. If an intruder breaks in or a fire starts while your premises are empty, we will alert you or a nominated keyholder and, where needed, the emergency services.

Speed of response is what makes the difference, for both burglary and fire. Having someone watching your alarms around the clock means your security system does the job it is there to do, even when nobody is on site.

24/7 monitoring for alarms, fire systems and CCTV systems

Nominated keyholders, police response or guard response available

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EMERGENCY RESPONSE

24/7 Alarm Monitoring with Police, Fire Brigade or Guard Response

We can set up everything you need for police, fire brigade or guard response

If you want the emergency services alerted when your alarm goes off, we can fit a dual-path signalling unit that connects your system to our monitoring centre and allows an operator to call the police or fire service on your behalf.

With a basic monitoring service, you get a call or text telling you your alarm has been triggered so you can decide what to do. With police and fire brigade monitoring, an operator at the Central Monitoring Station contacts the relevant service for you.

If police response is not available for your system, or you would rather have someone attend in person straight away, we also offer guard response. When your alarm is triggered, we dispatch an SIA-licensed security guard to check your premises, secure the building if needed, and report back to you or your nominated key holder. It is a useful option if your police response has been withdrawn because of false alarms, or if you simply want someone on site without waiting for a second confirmed activation.

If one of your commercial intruder alarms is triggered, an operator will call you or one of your nominated keyholders. If a second part of the system is then activated, confirming the activation looks genuine, the operator can call the police, who will attend and check whether anyone is still on the premises. Waiting for that second activation is what keeps false alarm call-outs down.

If your business fire alarm activates, the fire brigade is alerted straight away.

Looking to set up 24/7 monitoring? Speak with our team.

Looking to setup 24/7 monitoring? Speak with our team

CCTV MONITORING

Connect your CCTV system with our Central Monitoring Station

Our team can verify alarms using your CCTV system

Trained operators respond to anything suspicious

We can set up your commercial CCTV system to send images to our Central Monitoring Station, so operators can see what is happening at your premises rather than relying on the intruder alarm alone. They will assess the situation before deciding what to do next.

If your system has audio, our UK based operator can give a verbal warning to deter an intruder before any damage is done. They will then contact you or your nominated keyholder, and if you have monitoring with police or fire service response, they can call the relevant emergency service.

Working across Kent, London and the South East, our team are ready to take your call and answer any questions about CCTV or alarm monitoring.

Rest assured with our friendly and committed engineers

GOLD AWARDED DESIGN

Experts in designing systems to avoid false alarms

If your system records three false alarms in a rolling 12 month period, the police will withdraw response to it, and fire services increasingly charge businesses for call-outs caused by false alarms. The reliability of your monitored system matters.

Spy Alarms is regularly awarded the Metropolitan Police Gold ‘Alarm Performance Award’ for the lowest number of false alarms recorded. It reflects the quality of the systems we design and install.

To qualify for a monitored system with police response, your installer needs to be approved by a recognised inspectorate such as the National Security Inspectorate (NSI). Our NSI Gold accreditation shows our installations meet the highest standard, which is what keeps false alarm rates low.

Spy Alarms has been protecting businesses since 1985. Over 40 years on, our customer support and technical knowledge are what keep our customers with us, from the first installation through to aftercare.

Looking to set up 24/7 monitoring? Speak with our team

AREAS WE COVER

Business alarm monitoring across London, Kent and the South East

We monitor commercial alarm systems across London, Kent, Surrey, Sussex and the wider South East, for offices, retail units, warehouses and businesses running more than one site. If you are not sure whether your premises falls within our coverage, get in touch and we will confirm before arranging a site survey.

FREQUENTLY ASKED QUESTIONS

Alarm monitoring questions, answered

Your intruder alarm, fire alarm or CCTV system is connected to a monitoring centre. When it activates, a trained operator is alerted and takes action, whether that is contacting you, a keyholder or the emergency services.

It can, if the system is set up for it and meets the standard needed for police response. This usually involves a second activation confirming the alarm before the police are called. Our team can advise on what your building would need.

Yes. As well as police and fire brigade response, we offer guard response. If your alarm is triggered, an SIA-licensed security guard can attend to check your premises and secure them if needed, then report back to you or a nominated keyholder. This is a good option if police response is not available for your system, or if you would simply prefer someone to check your premises in person.

After three false alarms in a rolling 12 month period, police response to your system is withdrawn. It can be reinstated after 90 days without a false activation, or sooner if the system is upgraded to a confirmed standard. Reliable equipment, correctly installed, is how you avoid this.

It depends on your current system and its age. During a free site survey we will tell you whether your existing alarm can be monitored or whether an upgrade is needed.

Yes. Where you have a CCTV system, we can connect it to the Central Monitoring Station so an operator can view your premises when the alarm is triggered, alongside intruder and fire alarm monitoring.

It depends on your premises, the system you have or need, and the level of monitoring you choose. A free site survey lets us give you an accurate quote rather than a generic figure.

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