CASE STUDIES

Happy homeowners feel safe with Spy Alarms

Hear from just some of our happy customers and their glowing testimonials about our service.

CASE STUDIES

Scroll down for a selection of stories from our customers

We pride ourselves on our customer service and are proud to receive numerous glowing testimonials that extol the virtues of our engineers – the public face of Spy Alarms.

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Burglar alarm installation in Orpington

We think a great deal of our engineers and rely on them to be the face of Spy Alarms for our customers, so it’s always good to receive a glowing testimonial from a satisfied customer.

This homeowner booked Spy Alarms to install an intruder alarm at his home in Orpington, Kent. After the work was finished we received a note from the customer saying the following about his experience:

“Thanks for your work on our home. Your engineer was fantastic.”

S Marshall, Orpington, Kent

Home Burglar Alarm Installation Specialists - Orpington, Kent

Wireless alarm installation and training

We don’t just install hi-tech security systems, we take the time to make sure our customers know how to use them. One of our engineers, Clive, was sent to install a wireless intruder alarm at a new-build in West Sussex and train the new owner in the full functionality of the alarm system.

After the work was completed, we received this note from the customer:

“Please pass on our thanks to Clive for ‎doing a great job in setting up ‎our alarm system. He explained it all well and it is easy to use. He is a credit to your organisation and we certainly feel more secure now!”

Intruder Alarm Customer, West Sussex

Troubleshooting call-out in West Wickham

Like all technology, alarm systems can occasionally misbehave. With a Spy Alarms maintenance package you are covered for emergency fault fixes, with one of our engineers guaranteed to be with you within four hours.

This customer from West Wickham, Kent, called us to say the home alarm was faulty, so we despatched faults engineer Bruno Mesquita to the rescue.

Bruno was able to identify the fault and put it right, leaving a very happy customer, who wrote to Spy Alarms saying:

“I just wanted to highlight the outstanding efforts made by the engineer who recently came to our property.”

E Springette, West Wickham

Maintenance service and upgrade in Ongar

Our system maintenance engineers don’t just ensure that home security systems are kept in perfect working order, they will also keep you informed of technological developments that could give you a better product and service. They like to go the extra mile to ensure customer satisfaction too, as this customer found to her delight when our engineer Dwayne came to carry out her annual service and system upgrade. Her testimonial tells the story:

“The engineer, Dwayne, had all sorts of trouble with the upgrade due to the signal here (we’re down a very leafy country lane) being awful. He’s been absolutely lovely – had to clamber through a small cupboard in our loft space to sort the aerial, the cupboard being crammed with stuff (as cupboards generally are), which he cleared away back into the cupboard after him. I’ve been very pleased with the service he’s provided this morning.”

S Lovett, Ongar

Wireless CCTV installation in Westerham

We love installing state-of-the-art security equipment and showing our customers the many life-enhancing features of these systems. When our installation engineer James went to fit wireless CCTV in a home in Westerham, Kent, he spent time with the customers showing them how to control the system from their smart devices.

The same day we were sent a message from the customers, Mr and Mrs Newton, asking us to pass on their appreciation to James for a job well done:

“Just wanted to say that the cameras went in today and James stayed on to get the iPads and iPhone working. James went the extra mile for us and was very pleasant to deal with. Please give him this feedback and let him know we very much appreciated his excellent care.”

Mr and Mrs Newton, Westerham, Kent