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Monitored alarm services for 24/7 security

A monitored alarm system increases the security of your home by guaranteeing a response to any activation. If an intruder breaks in or a fire breaks out while you’re not at home, one of our operators will alert you or a nominated key holder and, if necessary, the relevant emergency services.

Speed of response is crucial, both for preventing burglary and fire. Having someone you can rely on constantly monitoring your alarms ensures that your home security system does the job it’s there to do, even when there’s nobody home.

We offer 24/7 system monitoring for intruder alarms, fire alarms and CCTV. You can nominate a list of key holders for one of our call center operators to contact in the event of an alarm, and you can add police and fire service response for added security.

To add 24/7 monitoring to your home security package, talk to Spy today.

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CCTV monitoring with Spy Alarms

We can set up your home CCTV system to send pictures to our central monitoring station, where our operators can watch your property while you’re away. They are trained to respond to anything suspicious by first analysing the situation and then deciding on the best course of action.

If you have a system with audio facilities, the operator can deliver a warning to deter a potential intruder and prevent damage to the property. They will contact you or your nominated key holder to alert you of the situation and, if you have monitoring with police or fire service response, they can contact the relevant emergency service.


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Monitoring with Police and Fire Brigade response

If you want the added peace of mind of knowing that the emergency services will be alerted when your alarm goes off, we can instal a Redcare or Dualcom unit, both of which can trigger a response from the Police or Fire Service.

With a basic monitoring service, a text will be sent to you notifying you that your alarm has been triggered so you can take the necessary action. With Police and Fire Brigade monitoring, an operator at the central monitoring station will call the relevant service on your behalf.

If your burglar alarm is triggered, an operator will call you or one of your nominated key holders. If a second device is then activated, the operator will call the police, who will meet you or your key holder at the property, check whether there are any intruders still on the premises and inform you of the best course of action. Waiting for the ‘second activation’ helps to reduce false alarms.

If your fire alarm goes off the Fire Brigade will be alerted immediately.


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Many thanks to Chris for his full day installing our alarm system on Tuesday. Such a lovely, polite and well mannered young man! It was such a long day for him and I must admit I was a little worried at times about my new decoration but he worked so hard and hardly took a break.
Mr & Mrs Brough, monitored alarm installation, Tunbridge Wells, Kent

Experts in avoiding false alarms

If you have more than three false alarms in a year, the police will no longer respond to your call-outs, so the reliability of your monitored system is vital. Spy Alarms is regularly awarded the Metropolitan Police Gold ‘Alarm Performance Award’ for the lowest number of false alarms recorded. It proves the value of our high quality, reliable systems.

To qualify for a monitored system with police response, your installer needs to be accredited by a police recommended agency, like the National Security Institute (NSI). Our NSI Gold accreditation proves that our installations are high quality, reliable and fitted by professionals, which ultimately reduces false alarm rates.


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Why Spy Alarms

FREE Property Security Survey from an experienced surveyor

The best system to suit your needs AND your budget

NSI Gold accreditation

SMS alerts or 24/7 security monitoring with police and/or keyholder notifications

Over 30 years experience in installation and maintenance

Reliable, up to date equipment

Wired or Wireless systems

All staff are police checked

Kent and London-based fitting/maintenance teams

Pet-friendly

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We will endeavour to respond to you within 2 hours (during usual business hours).