Based in Orpington

£24,600 – £26,000 per annum + bonus related pay

Job Purpose

We are hiring a Customer Service Advisor. The role provides phone and also email support and advice to customers as well as booking engineer visits and ensuring that customers receive a high level of service.  Part of the role will also involve handling and resolving any customer complaints.

Responsibilities:

• Customer Service – you are the main point of contact for customers requiring services to their security equipment. You will handle a high level of incoming calls relating to queries and requests as well as handling any complaints.
• You will also make outbound calls to customers in response to emails and to book engineer visits.
• Responding to emails, providing costings and quotes to customers.
• Ordering parts for jobs, providing information on new contracts or parts.
• Providing basic re-sets of systems over the phone and triaging technical faults.
• Processing orders and invoicing.
• Updating systems regarding queries and outcomes.
• Efficiently multi-tasking work to achieve best outcomes and customer satisfaction.

About you

We are looking for a highly customer focused candidate who thrives in a fast-paced customer service environment.  You should have a confident phone manner and be happy to both receive and make calls to customers, whilst multi-tasking – handling emails and bookings.  You should be able to demonstrate a good work record and experience in a retail or office customer service / call centre environment involving a high number of customer interactions. You should also have good admin/PC skills and attention to detail.  You are likely to live in or within short commuting distance of Orpington.

We are offering:

• Competitive salary dependent on experience
• 23 days holiday plus bank holidays, plus 1 day attendance bonus
• Pension scheme
• Onsite / close free car parking
• BUPA employee assistance program
• Sick pay scheme
• Staff referral scheme
• Company incentives
• 1 day hybrid working per week (after 6 month probation)
• Training and development opportunities
• Friendly, supportive team environment
• Dress down and Pizza Friday!

Working hours between 8:30 am – 5.00 pm Monday – Friday.

To be considered for interviews please apply right away!

Please be aware all successful candidates will have to undergo relevant security checks by NSSA standards.

Apply to Sue Payne, Recruiter, Spy Alarms – recruitment@spyalarms.co.uk