Based in Orpington

£24,603 – £26,000 per annum + bonus related pay

Job Purpose

We are hiring a Customer Service Advisor for our Service Desk. The role provides phone and also email support and advice to customers as well as booking engineer visits and ensuring that customers receive a high level of service.  Part of the role will also involve handling and resolving any customer complaints.

Responsibilities:

• Customer Service – you are the main point of contact for customers requiring services to their security equipment. You will handle a high level of incoming calls relating to queries and requests as well as handling any complaints.
• You will also make outbound calls to customers in response to emails and to book engineer visits.
• Responding to emails, providing costings and quotes to customers.
• Ordering parts for jobs, providing information on new contracts or parts.
• Providing basic re-sets of systems over the phone and triaging technical faults.
• Processing orders and invoicing.
• Updating systems regarding queries and outcomes.
• Efficiently multi-tasking work to achieve best outcomes and customer satisfaction.

About you

We are looking for a highly customer focused candidate who thrives in a fast-paced customer service environment.  You should have a confident phone manner and be happy to both receive and make calls to customers, whilst multi-tasking – handling emails and bookings.  You should be able to demonstrate a good work record and experience in a retail or office customer service / call centre environment involving a high number of customer interactions. You should also have good admin/PC skills and attention to detail.  You are likely to live in or within short commuting distance of Orpington.

About us

It is an exciting time to join Spy Alarms who are experiencing impressive growth. We are already one of the largest privately-owned installers of fire detection and security systems in the Southeast. The Spy group now has 75,000 customers across London and the Southeast. Despite this, our staff continue to value the “family feel” culture at Spy Alarms.

We are offering:

• Competitive salary dependent on experience
• 23 days holiday plus bank holidays, plus 1 day attendance bonus
• Pension scheme
• Onsite / close free car parking
• BUPA employee assistance program
• Sick pay scheme
• Staff referral scheme
• Company incentives
• 1 day hybrid working per week (after 6 month probation)
• Training and development opportunities
• Friendly, supportive team environment
• Dress down and Pizza Friday!

Working hours between 8:30 am – 5.00 pm Monday – Friday.

To be considered for interviews please apply right away!

Please be aware all successful candidates will have to undergo relevant security checks by NSSA standards.