C £25000 - £26,000 ae + commission

Orpington

About us

Spy Alarms is a leading supplier of fire and security systems to residential customers, SMEs and to the education sector across London and the south-east. Our staff enjoy working in small, friendly teams whilst enjoying the benefits of working for a larger company.

Job Purpose

The Customer Care team handle contract cancellations, resolving issues with customers and giving us the opportunity to save the contract and continue the customer relationship. You will be joining a small team and working closely with one other Customer Care Specialist to handle all “avoidable cancellations” to save as many as possible and leave customers satisfied with the outcome.

About You

Primarily you will need to be highly customer focused and committed to ensuring customers receive first class service. You must be a confident communicator who enjoys problem resolution. You will have to be proactive with the ability to listen to the customer’s reason for cancelling the contract, empathise with them, and think on your feet to provide a swift resolution to save the contract. This will suit a person who is able to efficiently provide resolutions that work in both the customer’s and business interests. You should enjoy working to targets and you will be rewarded via commission for the contracts you save. If you have used a CRM database that will be helpful and you should be proficient in handling emails.

Key Responsibilities:

• Point of contact for cancelled contracts - calling customers within 24 hours of the cancellation notification.
• Understanding and resolving the issues the customer has for contract cancellations.
• Offering solutions such as sending out an engineer to resolve a service issue or reducing the contract value, if it is a cost issue.
• Liaising with relevant teams to provide the resolution and ensuring this is progressed to the customer’s satisfaction, scheduling appointments, or providing an alternative quotation.
• Updating systems and maintaining contact with the customer throughout the process.
• Recording information, including contracts that cannot be saved.
• Taking ownership of tasks and managing own workload within a team environment.

We are offering:

• Competitive salary dependent on experience
• 23 days holiday plus bank holidays, plus 1 day attendance bonus
• Pension scheme
• Onsite / close free car parking
• BUPA employee assistance program
• Sick pay scheme
• Staff referral scheme
• Company incentives
• 1 day Hybrid working per week (after probation)
• Training and development opportunities
• Friendly, supportive team environment
• Dress down and Pizza Friday!

Working hours between 8:30 am - 5.00 pm Monday – Friday.

Apply now to Sue Payne, Recruiter at recruitment@spyalarms.co.uk

**Please be aware all successful candidates will have to undergo relevant security checks by NSSA standards**

Security Faults / Reactive Engineer

£35,000 - £45,000 basic doe

Excellent earnings potential + company vehicle

Location: London and Surrey

About us

Spy Alarms is a leading supplier of fire and security systems to residential customers, SMEs and to the education sector across London and the south-east.  We have an extensive customer base and are continuing our growth journey with a new opportunity to work on faults, breakdowns and small works.  Our Engineers enjoy working in small, friendly teams whilst enjoying the benefits of working for a larger company.

Job Purpose

Our Reactive Engineers are responsible for undertaking a range of work on a variety of Intruder Alarms, CCTV and Access Control systems.  This can include faults, break downs and small works.  We have a requirement for a Reactive Engineer to cover customers in London and Surrey.

Skills and Experience

We are looking for an experienced Security Engineer with a minimum of 2-3 years’ experience.  You should have the following skills:

• Servicing and fault finding on Intruder alarms primarily Texecom and Pyronix
• Servicing and fault finding on Access control / Door entry systems primarily Paxton Net Two
• Servicing and fault finding on IP & Analogue CCTV (Hikvision) systems with basic networking skills
• Dual Com monitoring and knowledge of other types of communication devices
• Experience in handling breakdowns and small works up to 4 hours duration
• Familiar with all NSI codes of practice
• Knowledge of all current industry standards

About you

You should be an experienced security engineer who enjoys working on faults and problem solving.  You should also have great communication skills as well as enthusiasm, self- motivation and time-management skills.  A full UK manual driving license is essential.  You are likely to live on the West side of London/Surrey to easily cover this territory.

Benefits

In return, you have the chance to work for a successful growing NSI gold and BAFE approved company with a great reputation and knowledge of CCTV, Access Control and Fire and Intruder Alarms.

• Competitive basic salary dependent on experience
• Pension
• 23 days rising to 25 days holiday, plus bank holidays
• Attendance bonus of 1 day
• Company Sick Pay
• Company Vehicle, uniform, PPE, tools
• Ongoing training provided
• BUPA employee assistance program
• Rewards & recognition programmes
• Company events
• Small, friendly teams
• Extra earnings potential through on call earnings, overtime and commission

Hours and Other details about the job:

Our standard hours are 7.75 onsite Monday – Friday starting at 8.30 am.

On call rota is between 1 in 5 to 1 in 9 weeks for which very competitive rates are paid.

You will be working in a small, friendly team with the support of dedicated Technical Engineers.  You should be flexible and able to cover multiple jobs (typically between 1 – 6 per day).

NSSA Security Screening is required for this role.

Apply now to Sue Payne, Recruiter at Spy Alarms recruitment@spyalarms.co.uk

£34,000 - £45,000 basic doe

Excellent earnings potential and company van

Location: London and SE

About us

Spy Alarms is a leading supplier of fire and security systems to residential customers, SMEs and to the education sector across London and the south-east.  We have an extensive customer base and are continuing our growth journey with new opportunities to install fire and security systems in the south-east.  Our Engineers enjoy working in small, friendly teams whilst enjoying the benefits of working for a larger company.

Job Purpose

Our Installation Engineers work in a dedicated Installations team covering London and the Southeast installing Intruder and Fire Alarms, CCTV and Access Control systems into residential homes and small/ medium enterprises as well as into the education sector.  

Skills and Experience

We are looking for an experienced Security Installation Engineer with a minimum of 2-3 years’ experience.  You will be working on a variety of install jobs and key skills and experience are:

• Installation of Intruder Alarm systems mainly Texecom and Pyronix

• Installation of Access control / Door entry systems primarily Paxton Net2
• Installation of IP & Analogue CCTV (Hikvision) systems with basic networking skills
• Dual Com monitoring and knowledge of other communication devices
• Familiar with all NSI codes of practice, Installation, Commissioning, Maintenance of all above aspects.

Further Training

In 2024 we won the Security & Fire Excellence Awards for our Spy Academy Training Initiative.  We also offer our experienced engineers the opportunity to up-skill and undertake certified training courses including those with providers such as Tavcom and ZZeus. 

About you

In addition to your engineering skills, you should have good communication skills as well as enthusiasm, self-motivation and time-management skills. Ideally you will live in a location with easy access to London and the surrounding counties, particularly Kent, Surrey and Sussex. You must have a full, manual driving licence.

Benefits

In return, you have the chance to work for a successful growing NSI gold and BAFE approved company with a great reputation and knowledge of CCTV, Access Control and Fire and Intruder Alarms.

• Competitive basic salary dependent on experience
• Pension
• 23 days rising to 25 days holiday, plus bank holidays
• Attendance bonus of 1 day
• Company Vehicle, uniform, PPE, tools
• Ongoing training and upskilling provided
• BUPA employee assistance program
• Company Sick Pay
• Rewards & recognition programmes
• Company events
• Company vehicle and fuel card
• Small friendly teams and support of dedicated technical engineers
• Extra earnings potential through on call earnings, overtime and commission

Hours and Other details about the job:

Our standard hours are 7.75 onsite Monday – Friday starting at up to 8.30 am.

You are required to be flexible to work on a variety of different installation jobs that may take from between 1 day to several weeks.

NSSA Security Screening is required for this role.

Apply now to Sue Payne, Recruiter at Spy Alarms recruitment@spyalarms.co.uk

Based in Orpington

£24,600 - £26,000 per annum + bonus related pay

Job Purpose

We are hiring a Customer Service Advisor. The role provides phone and also email support and advice to customers as well as booking engineer visits and ensuring that customers receive a high level of service.  Part of the role will also involve handling and resolving any customer complaints.

Responsibilities:

• Customer Service – you are the main point of contact for customers requiring services to their security equipment. You will handle a high level of incoming calls relating to queries and requests as well as handling any complaints.
• You will also make outbound calls to customers in response to emails and to book engineer visits.
• Responding to emails, providing costings and quotes to customers.
• Ordering parts for jobs, providing information on new contracts or parts.
• Providing basic re-sets of systems over the phone and triaging technical faults.
• Processing orders and invoicing.
• Updating systems regarding queries and outcomes.
• Efficiently multi-tasking work to achieve best outcomes and customer satisfaction.

About you

We are looking for a highly customer focused candidate who thrives in a fast-paced customer service environment.  You should have a confident phone manner and be happy to both receive and make calls to customers, whilst multi-tasking - handling emails and bookings.  You should be able to demonstrate a good work record and experience in a retail or office customer service / call centre environment involving a high number of customer interactions. You should also have good admin/PC skills and attention to detail.  You are likely to live in or within short commuting distance of Orpington.

We are offering:

• Competitive salary dependent on experience
• 23 days holiday plus bank holidays, plus 1 day attendance bonus
• Pension scheme
• Onsite / close free car parking
• BUPA employee assistance program
• Sick pay scheme
• Staff referral scheme
• Company incentives
• 1 day hybrid working per week (after 6 month probation)
• Training and development opportunities
• Friendly, supportive team environment
• Dress down and Pizza Friday!

Working hours between 8:30 am - 5.00 pm Monday – Friday.

To be considered for interviews please apply right away!

Please be aware all successful candidates will have to undergo relevant security checks by NSSA standards.

Apply to Sue Payne, Recruiter, Spy Alarms – recruitment@spyalarms.co.uk