Home System Maintenance

Spy have been installing, maintaining and monitoring home security systems for over 32 years. We are also happy to take over and maintain home alarm systems that were installed by other suppliers!

Why Have your Home Alarm System Maintained?

  • Increased Reliability

    Just like any other electronic products, the components of a security systems can malfunction or just wear out with age. Maintenance visits identify these issues before your system fails when you need it most or wakes you up at 4am on a Sunday morning! System maintenance is recommended by the UK security industry’s independent, Non-Profit making regulatory body, the National Security Inspectorate (NSI).

  • Reduced Costs

    Maintenance visits cost less than emergency call outs and, in the event you still have to have one, an emergency call out to a contracted maintenance customer is heavily discounted.

  • Guaranteed 4 hour Response Time

    We guarantee to be with our Maintenance customers in 4 hours.

  • Monitoring with Police Response

    If you want your system to have Police response, it must be maintained by a  company with a police recommended accreditation – such as our NSI Gold accreditation. This is because it proves the installation has been fitted by a professional – which ultimately reduces false alarm rates.


Benefits of a Spy Maintenance Contract

  • We can take over ANY system.
  • We do the maintenance at a time to suit you.
  • Our local focus allows us to keep our costs down and this we pass to you in very competitive prices.
  • We are large enough to always be there when you call but small enough that all our customers really matter to us.
  • Our NSI Gold accreditation can lead to a reduction in your insurance premium.

NSI Gold Accredited

Here at Spy we are NSI Gold accredited – the highest level in our industry. NSI Gold is recognised by all insurance companies and leads to the lowest premiums available. It means that we work to a set of extremely high standards and are audited on a 6 monthly basis to ensure that we are maintaining them.

Many day-to-day issues can be resolved by calling one of our technical team on 01689 887 626. Please have your installation / account number to hand.

For emergency out of hours assistance our field engineers are on call 24 hours a day, 365 days a year and can be contacted by calling our normal office number and following the instructions. Please have your installation / account number to hand, along with any relevant passwords


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We will endeavour to respond to you within 2 hours (during usual business hours).

Our accreditations:

NSI Gold AwardSafe Contractor ApprovedBAFE Fire Accreditation - SP203 - Part 1 Modular SchemeMetropolitan Police Gold Award

Insurance Discounts

Please remember that many insurers offer discounts on insurance premiums for premises fitted with industry approved alarm systems such as those above.

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